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Dresses by Russo is a Full Service Specialty Store retailer with a brick & mortar physical location where customers shop daily. When you place an order on our website we will treat you with the same care and respect that we extend to our in-store customers. Unfortunately, since we will not have the opportunity to meet you in person, you will not be able to receive the full extent of our passion for customer service. However, as an online customer please be assured that:
- we will do everything possible to make sure that your order is filled in a timely basis and that your shipment will arrive exactly when and how you expected.
- we will communicate with you personally after receiving your order.
- we will address all important contingencies, including confirming that your item will be received in time for your wear date and that you have ordered the correct size based on the designer’s measurements.
- we stand behind this policy by extending a full return and credit policy if we ship you the wrong style, color, or size.
- we will issue a full credit if, due to unforeseen circumstances, your item cannot be shipped in time for your wear date and that we will inform you of this occurrence in a timely manner.
No returns or credits will be issued for online purchases for any other reasons other than those indicated above. But have no fear; our passion is for customer service. We assure you that your experience ordering from us online can only be surpassed if you come to our store to experience our outstanding customer service in person.
Please note that the prices that you see on our website reflect the Designer’s Suggested Retail Price [MSRP]. The designers that we represent do not allow their collections to be displayed on a website for a lower price than the MSRP price that you see on our website. If you see a lower price on any other website for the exact style from the same designer than you can KNOW FOR CERTAIN that website is producing and selling counterfeit dresses or gowns of inferior quality and shipping them as originals.
The prices in our store are not necessarily equal to the price on our website. We accept orders online to give our customers the convenience of purchasing their dress or gown directly from our website without the time and expense that we incur when you experience our outstanding customer service in our physical retail location.
We do everything we can to keep the prices on our website accurate and consistent with what the designer is charging for each style at the current time. However, it is possible that there may be a price on our website that is simply incorrect or that may have been changed by the designer without our knowledge.
If you purchase something on our website that is determined to be listed with an incorrect price we will correct the price on our website immediately and we will contact you to inform you of the error. We WILL NOT bill you until you have been informed of the corrected price. At that time you will have the opportunity to cancel your purchase or process a new order for the corrected price, which will be reflected on our website. Under NO CIRCUMSTANCES will we honor a price that is found to be incorrect on our website; this would be considered a breach of our agreement with our designers who do not allow their styles to be sold for a price less than their MSRP price.
If you have any questions about our Online Sales Policy or your purchase please contact us during store hours so that we can address your concerns and answer your questions personally.
Thank you again for shopping with Dresses by Russo
Agreement/Contract Sales Agreement
All sales are final. No refunds or exchanges. Deposits on all merchandise are non-refundable. All merchandise is sold as is. Dresses By Russo is not responsible for any alterations or pressing of garments, those services come with an additional cost. Layaways, must be paid within 30 days of purchase or dress will be put back out for sale and all prior monies paid will be forfeited. Layaway deposits cannot be refunded or transferred to another department or customer for any reason.
Special Order Agreement
All special orders must be paid in full in advance. Delivery on most special orders is an estimated 2 - 24 weeks. There is a possibility that the manufacturer will have the correct size, color and style in their stock. Because of this, delivery time could be very short. Dresses By Russo does not extend pick-up time to accommodate an early arrival nor are we responsible for delays beyond our control including, but not limited to, delays from the manufacturer. Bridesmaid orders will not be placed until all attendants have provided measurements and paid for their dress in full. Rush shipments, must be paid for at the time of order (if available). Special orders are to be paid in full and picked up 30 days after arrival. Pick-up date is anytime within these 30 days. You will be notified via a phone call of your merchandise arrival. Manufacturers allow us 5 days to make any manufacturing defect claims. Our store recommends customers inspect their merchandise within 5 days of its arrival. It is advised to try-on your items, and/or inspect them, before leaving. We recommend customers pick up their items as soon as they arrive. Make sure Dresses By Russo has the correct contact phone number in their database. If you send someone else to pick up your merchandise, you assume all responsibility as it leaves our store. Once items leave the store we are not responsible for making any concessions.The purchaser has consulted the manufacturer’s size chart and agrees to the size being ordered. The purchaser also agrees, that they have not in any way been influenced to order a particular size by an employee of Dresses By Russo. Dresses By Russo will not be held responsible for any measurement. The size selected is the total responsibility of the purchaser. The purchaser understands there will not be any exchanges for size, cancellations or refunds. Dresses are not custom made to customer’s measurements and in most cases additional tailoring is necessary.
Alterations on your garment are an additional charge and will be put into the production schedule as time permits. Alteration appointments must be prescheduled and may require multiple fittings. Garment MUST be paid off BEFORE fitting. Please bring shoes and/or any undergarments you will be wearing with dress to your appointment. Failure to bring abovementioned items to your appointment will result in a rescheduling of appointment. Allow at least two weeks for alterations to be completed.Dresses By Russo cannot guarantee your garment will be completed before the wear date if customer cancels scheduled fittings. Prices will be quoted by seamstress/tailor AFTER first fitting. Prices vary depending on dress. On the chance our in house seamstress is booked, we can link you with outside seamstresses/tailors who we work closely with. Dresses By Russo does not have any control over their pricing or scheduling.